The challenge
Before STREAMLINE, Sun King had no structured KYC verification process in place. That gap made it hard to keep customer information accurate and verified, and it weighed on the quality and performance of their credit portfolio.
“Prior to Streamline, we did not have a structured KYC verification process. This gap affected the quality and performance of our credit portfolio.”
Why Laboremus
Sun King chose Laboremus for its real-time KYC verification, the ease of integrating STREAMLINE with their existing systems, and dependable support. After mapping the gaps in their onboarding, STREAMLINE was the solution that fit their operational requirements.
What changed
STREAMLINE now verifies National ID, phone number and TIN details in real time during customer onboarding. That has reduced the risk of inaccurate customer data and strengthened the integrity of Sun King's customer records.
“We can now verify National ID, phone number and TIN in real time during onboarding. This has reduced errors and enabled faster, more reliable credit decisions, directly lowering default rates and improving customer satisfaction.”
The results
Verifying identities in real time has improved credit-portfolio quality, increased operational efficiency, strengthened compliance, and given customers a faster, smoother onboarding experience.
Lower
default rates from better-informed credit decisions
Real time
ID, phone and TIN verification at onboarding
Stronger
KYC compliance and customer-record integrity
Looking ahead
Sun King plans to extend STREAMLINE across more customer touchpoints, keep improving data accuracy, and use verified customer information to make better credit and operational decisions.